Company: Baby Joy Fertility & IVF Centre
Position: Patient Coordinator
Location: Lucknow
Experience: 2–4 years in IVF, healthcare, hospital, or patient coordination preferred

Job Summary:

We are looking for a Patient Coordinator to manage patient communication and coordination throughout their treatment journey. The candidate will act as a bridge between patients, doctors, and internal teams, ensuring smooth coordination and a positive patient experience.

Key Responsibilities:
Coordinate and assist patients throughout their IVF/fertility treatment journey.
Handle patient enquiries through calls, WhatsApp, and in-person communication.
Schedule and coordinate doctor consultations, investigations, procedures, and follow-ups.
Explain treatment-related processes, appointments, and required documentation to patients.
Coordinate with doctors, embryologists, nursing staff, and other departments.
Maintain accurate patient records and update information in the CRM/software.
Follow up with patients regarding appointments, reports, procedures, and treatment plans.
Ensure timely communication of appointments and treatment schedules.




Address routine patient queries and escalate medical or clinical concerns to the concerned doctor/team.
Maintain regular follow-up with patients and support patient retention.
Coordinate with the billing/front-office team regarding patient requirements and appointments.
Maintain confidentiality of patient information and follow hospital protocols.
Prepare regular patient follow-up and coordination reports.

Requirements:
Graduate in any discipline; healthcare-related qualification will be an advantage.
2–4 years of experience in IVF, fertility clinics, hospitals, healthcare, or patient coordination preferred.
Excellent communication and interpersonal skills.
Valuable command of English and Hindi; additional languages will be an advantage.
Comfortable handling patients and their attendants professionally.
Positive follow-up, coordination, and organisational skills.

If Interested,pls share resume/call for more Details
Jisha HR
Baby Joy Fertility & IVF

Job Type: Full time

Pay: ₹20,000.00 - ₹25,000.00 per month

Work Location: In person

📌 Clinical Coordinator Lucknow (India)
🏢 babyjoy fertility and IVF centre (P
📍 India