Job Description – Sr. Quality Analyst / Quality Team Leader (Collections)

Experience: 1+ Year

Department: Quality

Industry: Digital Lending / Collections / Debt Recovery

Role Summary

We are looking for a Sr. Quality Analyst / Quality Team Leader with minimum 1 year of experience and a good understanding of collections/debt recovery processes. The candidate will be responsible for managing Quality Analysts, ensuring audit accuracy, monitoring collection interactions, and driving process and compliance improvements.

Key Responsibilities

Manage and monitor the Quality Analyst team and daily audit performance.

Ensure 100% audit completion within defined TAT.

Conduct Audit-on-Audit and maintain variance below 5%.

Monitor collection calls for process, quality, RBI/FPC and compliance adherence.

Identify Fatal, Critical and Zero-Tolerance violations and ensure timely escalation.

Conduct calibration,



coaching and feedback sessions for QA and Operations teams.

Prepare and analyze Quality MIS, performance reports and RCA/CAPA.

Work with Operations and Training teams to reduce repeat errors and improve quality.

Required Skills

1+ year experience in Quality/QA, in Collections/Debt Recovery. (Not Mandatory)

Languages: English, Hindi, Kannada, Telugu & Tamil

Valuable understanding of loan collection processes and customer handling.

Knowledge of RBI guidelines, FPC and compliance practices.

Robust communication, analytical and leadership skills.

Good knowledge of MS Excel/Google Sheets.

Ability to manage teams and drive performance.

Pay: ₹22,000.00 - ₹30,000.00 per month

Perks:
Leave encashment
Paid sick time
Provident Fund

Work Location: In person

📌 Quality Assurance Team Leader Nbfc Kudlu Gate
🏢 Pocketly Infotech Private
📍 Kudlu Gate