Shift timings: Night shift (Rotational Shifts)

Working days: 5 working days (Rotational week offs)

Job Type: Full- time | Permanent

Location: Vadodara, Gujarat (On-site)

Roles and Responsibilities:
Contact healthcare providers, hospitals, and clinics to request and follow up on medical records.
Ensure timely retrieval of medical records while maintaining accuracy and compliance with HIPAA guidelines.
Coordinate with provider offices to resolve documentation issues and update record status in internal systems.
Review received records for completeness and communicate with stakeholders regarding pending requests or discrepancies.
Take inbound or make outbound calls to customers to handle non-sales issues
Handle all issues with diplomacy, tact, and respect. Provide quality service through product and service knowledge.
Communicate using computer and telecommunication tools. Enter and maintain data in database systems.
Follow up with customers to ensure satisfaction and resolve issues.



Build strong relationships with team leader and team members.

What We Expect You To Have
Working knowledge of Windows 10 and internet fundamentals
Proficiency in customer service, Knowledge of record management (preferred)
Minimum 1 years of experience in operations/service industry
Strong analytical, problem-solving, and decision-making skills
Effective organizational skills Ability to research multiple data sources
Must pass pre-hire exam with 90% or higher
Ability to multitask and work under pressure Robust attention to detail and critical thinking
Ability to work in rapid-paced and flexible schedule setting Team-oriented mindset
Clear and effective communication skills in English

Pay: ₹25,000.00 - ₹35,000.00 per month

Benefits:
Commuter assistance
Leave encashment
Paid sick time
Provident Fund

Work Location: In person

📌 Process Analyst Us Medical Records Retrieval Chhani (India)
🏢 Etech Global Services
📍 India