Project Role : Application Support Engineer
Project Role Description : Act as software detectives, provide a energetic service identifying and solving issues within multiple components of critical business systems.
Must have skills : Electronic Medical Records (EMR)
Valuable to have skills : NA
Minimum 3 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary:
As an Application Support Engineer, a typical day involves acting as a software detective by investigating and resolving issues across various components of essential business systems. This role requires a proactive approach to identifying problems, analyzing system behavior, and ensuring smooth operation of critical applications. The position demands continuous monitoring, collaboration with different teams, and delivering timely solutions to maintain system reliability and performance in a dynamic environment.

Roles & Responsibilities:
Expected to perform independently and become an SME.
Required active participation/contribution in team discussions.
Contribute in providing solutions to work related problems.
Collaborate with cross-functional teams to understand system requirements and troubleshoot complex issues.




Document findings and resolutions to build a knowledge base for future reference.
Assist in the implementation of system updates and enhancements to improve overall functionality.
Support junior team members by sharing knowledge and providing guidance when necessary.

Professional & Technical Skills:
Must To Have Skills: Proficiency in Electronic Medical Records (EMR).
Solid analytical and problem-solving abilities to diagnose and resolve software issues effectively.
Experience with system monitoring tools and incident management processes.
Ability to communicate technical information clearly to both technical and non-technical stakeholders.
Familiarity with database management and query languages to support troubleshooting activities.
Understanding of software development life cycle and application support best practices.

Additional Information:
The candidate should have minimum 3 years of experience in Electronic Medical Records (EMR).
This position is based at our HDC4 - SEZ location.
A 15 years full time education is required.

15 years full time education

📌 Application Support Engineer Hyderabad
🏢 Accenture
📍 Hyderabad