Senior Operational Support Officer

About the Role
The Senior Operational Support Officer (Sr OS) is responsible for the accurate, timely, and high-quality delivery of operational support activities underpinning internal corporate governance and company secretarial services, in line with the ICG Target Operating Model (TOM). The role acts as a subject-matter specialist and senior executor, handling more complex, sensitive, or high-volume work, supporting consistency of delivery, and providing day-to-day guidance to Operational Support Officers where required.

Key Responsibilities

Operational Delivery
Deliver defined operational support activities in support of Governance Leads and Governance Team Leaders, including the preparation of board and committee agendas, packs, and supporting materials.
Produce first-draft minutes (where allocated under TOM).
Prepare and circulate governance documentation.
Fulfill audit, finance, and internal due-diligence requests.
Ensure outputs are accurate, complete, and delivered within agreed timelines.
Manage more complex or sensitive operational tasks as allocated by the Team Lead.

Quality, Controls, and Standardisation
Adhere strictly to standard operating procedures (SOPs), templates, and workflows.




Perform quality checks on own work and peer-review outputs produced by Operational Support Officers as required.
Support the consistent application of standard ways of working across the team.
Identify recurring issues or risks and escalate them to the Operational Support Team Lead.

TOM and Collaboration
Operate within the ICG Target Operating Model, maintaining clear boundaries between operational execution and governance ownership.
Work closely with Governance Leads to support timely and effective delivery.
Provide practical input to process improvement and standardisation initiatives.

Requirements
Typically, 5+ years’ experience in company secretarial, governance, or legal operational support roles.
Relevant professional qualification or equivalent experience in company secretarial, governance, or legal settings.
Strong experience in company secretarial, governance, or legal operational support roles.
Excellent attention to detail and document control discipline.
Solid organisational skills and the ability to manage multiple deadlines.
Confident working with senior stakeholders in a qualified services environment.
Experience working within shared services or operating-model environments is desirable.

📌 Company Secretary Senior Operational Support Officer Mnc Financial Organization Mumbai (India)
🏢 RiverForest Connections Private
📍 India