To achieve the assigned branch's Debt Management Services targets while ensuring monthly target fulfillment within the specified cost limits.
Responsibilities
Achieve collections target by visiting customers/agency.
Monitor performance against set parameters and provide regular updates.
Ensure legal guidelines are complied with while repossessing products.
Maintain accurate records of customer interactions and transactions.
Provide regular reports on collection activities and performance.
Handle escalations promptly and effectively to resolve issues.
Daily DRR (Daily Risk Report) management.
Develop and implement strategies to improve collection rates.
Case to Case tracking.
Resolution at per AOP with in agreed timelines.
Portfolio Management.
Debt Collection Strategy.
Target Achievement.
Regulatory Compliance.
Reporting and Analysis.
Risk Management.
Team Leadership.
Vendor Management.
Co-ordinating with internal and external clients.
Qualifications Key Skills
Debt Collection Strategy
Portfolio Management
Regulatory Compliance
Reporting and Analysis
Risk Management
Team Leadership
Vendor Management
Co-ordinating with internal and external clients
Case to Case tracking