Job Responsibilities
Supervise daily airport ticketing and ground-handling operations.
Manage passenger check-in, ticketing, boarding passes, and baggage-related assistance.
Coordinate flight schedules, gate assignments, boarding, and passenger movement.
Lead and monitor ground staff to ensure smooth and timely operations.
Handle passenger queries, complaints, and special assistance professionally.
Verify travel documents, passenger details, and ticket information accurately.
Coordinate with airline, security, baggage, and airport teams when required.
Maintain operational records, reports, attendance, and shift documentation.
Ensure compliance with airport safety, security, and customer-service procedures.
Train, guide, and motivate team members to maintain service standards.
Monitor staff performance and resolve operational issues promptly.
Assist during flight delays, cancellations,



or other operational disruptions.

Preferred Candidate Profile
Graduate or equivalent qualification preferred.
Experience in airport, airline, hospitality, travel, or customer service is an advantage.
Valuable communication and interpersonal skills.
Strong leadership, coordination, and problem-solving abilities.
Basic computer knowledge and skilled appearance.
Ability to work in rotational shifts, weekends, and holidays.

Perks & Benefits
Competitive salary and performance incentives.
Professional growth and career advancement opportunities.
Training and skill-development programs.
Employee benefits as per company policy.
Chance to build a career in the aviation industry.

📌 Airport Ticketing Ground Staff, Supervisor Guwahati
🏢 Ahalya Devi Ventures
📍 Guwahati