Role: Executive Escalation Help Desk Skill: Customer Service Voice Total Experience: 1 year to 5 years Job Location: Client Office - Gurgaon Shift: 5 days working (Monday to Sunday) with weekend working as well on rotation basis Education:
Minimum 15 years of regular, full-time education (10 + 2 + 3) - Non-technical graduation - Must have completed 15 years of regular education Must Have Skills:
Valuable written Comm Skills, with positive ability to comprehend emails effectively to understand customer issues Valuable To Have Skills:
Prior airline experience would be a crucial and highly preferred requirement (worked on Airline tools, like Amedus etc) Key Responsibilities:
100% Work from Office at client location in Gurugram office.
5 days working (Monday to Sunday) with weekend working as well on rotation basis.
Prior airline experience would be a crucial and highly preferred requirement.
Experience of having worked in Customer Service Environment.



No freshers only experienced candidates.
Positive written Comm Skills, with good ability to comprehend emails effectively to understand customer issues.
Understand the complainants perspective and nature of complaint to work across teams to get the same resolved in timely manner.
Would require to work on multiple applications and work with different Client's Departments to work/facilitate all customer issue resolutions.
Good Verbal skills to call customers if required to gather additional information and resolve customer issues.
No transport facilities and candidate will have to travel on their own. There will be no additional cost reimbursements for any transport costs.
Positions will directly report to Client Supervisor with parallel reporting to TCS Supervisor as well.

📌 Airline Customer Service Agent Panipat
🏢 Tata Consultancy Services
📍 Panipat