Position: Assistant Front Office Manager

Department: Front Office

Reports To: Front Office Manager / Rooms Division Manager

Location: Wayanad Wild

Job Summary:

The Assistant Front Office Manager is responsible for supporting the Front Office Manager in managing daily front office operations, ensuring excellent guest service, smooth check-in/check-out procedures, and effective coordination with all hotel departments.

Key Responsibilities:
Assist the Front Office Manager in the day-to-day operation of the Front Office.
Ensure smooth and effective check-in and check-out procedures.
Supervise and guide Front Office team members, including GSA and Guest Relations staff.
Handle guest requests, complaints, and special requirements professionally.
Ensure accurate room allocation, reservations, billing, and guest records.
Coordinate closely with Housekeeping, F&B;, Engineering, Reservations, and other departments.
Monitor guest arrivals, departures, VIPs, repeat guests, and special occasions.
Conduct shift briefings and ensure proper handover between shifts.
Monitor Front Office cash handling and ensure compliance with hotel procedures.
Assist in preparing daily operational reports and maintaining accurate records.
Ensure adherence to hotel standards, SOPs, safety procedures,



and service standards.
Train, coach, and motivate Front Office team members.
Support upselling initiatives and maximize room revenue where applicable.
Maintain a high level of guest satisfaction and actively collect guest feedback.
Assist the Front Office Manager in staff scheduling and manpower planning.
Take charge of the Front Office in the absence of the Front Office Manager.
Ensure a professional, welcoming, and effective guest experience throughout the stay.

Required Skills & Qualifications:
Diploma/Degree in Hotel Management or a related field.
Previous experience in Front Office operations, preferably in a luxury hotel/resort.
Strong communication and interpersonal skills.
Good knowledge of PMS and hotel front office procedures.
Leadership and team-management abilities.
Good problem-solving and decision-making skills.
Robust guest-handling and complaint-resolution skills.
Flexibility to work shifts, weekends, and holidays.
Good command of English; knowledge of additional languages is an advantage.

Pay: ₹20,000.00 - ₹32,000.00 per month

Benefits
Flexible schedule
Food provided
Leave encashment
Provident Fund

Work Location: In person

📌 Assistant Front Office Manager Wayanad (India)
🏢 Wayanad wild CGH
📍 India