Job Summary

We are seeking a skilled Cisco Collaboration Engineer with hands-on experience in designing, implementing, migrating, and supporting Cisco Unified Communications and Collaboration solutions. The candidate should have robust expertise in voice, video, messaging, contact center, and collaboration technologies across enterprise settings.

Key Responsibilities
Support Cisco collaboration solutions.
Manage and troubleshoot
Cisco Unified Communications Manager (CUCM)
Cisco Unity Connection
Cisco IM and Presence Service
Cisco Jabber
Perform upgrades, migrations, patching, and system maintenance.
Configure SIP trunks, dial plans, route patterns, and voice gateways.
Troubleshoot voice quality issues, call routing problems, registration failures, and conferencing issues.
Monitor system performance and ensure high availability.
Provide L2 support and participate in incident/problem management.
Work with network, security, and infrastructure teams for solution deployment.

Required Skills




Strong knowledge of:
CUCM
Unity Connection
IM & Presence
SIP, H.323, MGCP
Experience with Cisco IP Phones and endpoint management.
Understanding of QoS, VLANs, TCP/IP, DNS, DHCP, and networking fundamentals.
Valuable troubleshooting and analytical skills.

Preferred Skills
Experience with:
Cisco Contact Center Express (UCCX)
Cisco Unified Contact Center Enterprise
Cloud collaboration migrations
Knowledge of Microsoft Teams voice integration and SIP interoperability.

Certifications (Preferred)
Cisco Certified Network Professional Collaboration
Cisco Certified Internetwork Expert Collaboration
Cisco Collaboration Specialist certifications

Responsibilities Level (L2/SME)
Perform root cause analysis for critical incidents.
Provide technical guidance and mentoring to junior engineers.

📌 Cisco Collaboration Engineer Delhi
🏢 Visara Human Capital Services
📍 Delhi