For our location in Bangalore, we are looking for a highly motivated team member(s) to handle technical service for Material Testing Equipments. We are seeking enthusiastic Engineer(s) for the installation, maintenance and repair of material testing and metallography equipments that we supply. The primary role would be to install, maintain, and repair complex equipment at client sites and at offsite, requiring solid technical skills, problemsolving,

and customer service to diagnose issues, perform preventative maintenance, and ensure customer satisfaction while managing travel and documentation

Role & responsibilities
Installation & Commissioning: Setting up and configuring equipment to meet technical specifications at client locations.
Maintenance & Repair: Conducting routine checks, performing preventative and corrective maintenance, and troubleshooting/fixing technical issues during in office customer visits
Perform calibrations, part replacements, alignments, firmware upgrades to maintain equipment
Educate clients on proper equipment operation, maintenance and sample preparation
Customer Support: Responding to service calls, providing technical guidance, training users,



and ensuring high customer satisfaction.
Identify recurring technical issues; provide feedback to management
Process Adherence & Documentation: Maintaining accurate service records, logging activities as per ISO/IEC 17025:2017- Prepare detailed service reports for each customer case
Collaboration: Working with internal teams (sales, operations) and escalating complex issues when necessary. Coordinate with operations team for parts delivery and inventory management
Travel: Frequent travel to various customer sites,

Preferred candidate profile
Bachelor's degree in Mechanical / Electrical Engineering
Strong technical aptitude for troubleshooting and resolving equipment issues
Excellent communication skills and customer orientation
Willingness to travel frequently to customer sites across India
Self-driven and comfortable working independently at client premises when required
Robust team player with analytical and problem-solving abilities
Proficiency in MS Excel, and Word
Strong organizational, multi-tasking and time management abilities

📌 Calibration And Service Engineer Bengaluru (India)
🏢 Ssamet Labs
📍 India