Position Details
Location: Ahmedabad
Experience: 4+ Years
Work Setting: MNC | Australian Clients
Shift Time: 3:30 AM to 01:00 PM (IST)
About the Role
We are looking for an experienced and proactive CRT Executive – Client Relationship Team to manage client coordination, regular follow-ups, and relationship management for Australian clients. The ideal candidate should have excellent communication skills, solid follow-up abilities, and the confidence to coordinate with international clients professionally.
Key Responsibilities
Manage day-to-day communication and coordination with Australian clients.
Conduct regular client follow-ups and ensure timely responses.
Maintain strong and skilled client relationships.
Coordinate with internal teams to ensure client requirements are addressed.
Track client requests, updates, and pending actions.
Follow up with relevant teams for timely resolution of client requirements.
Maintain accurate records of client communication and follow-ups.
Handle client queries professionally and escalate issues whenever required.
Ensure smooth communication between clients and internal stakeholders.
Support overall client relationship management and retention
Candidate Requirements
4+ years of relevant experience in Client Relationship, Client Coordination, Customer Success, Account Management, or a similar role.
Excellent verbal and written communication skills.
Strong follow-up and coordination skills.
Confident in handling international clients.
Professional and customer-oriented approach.
Strong organizational and time-management skills.
Ability to multitask and manage multiple client requirements.
Experience working with international/Australian clients will be an advantage
What We Offer
Opportunity to work with an established MNC environment.
Exposure to Australian clients and international business operations.
Professional and growth-oriented work environment.
Competitive compensation of up to 60,000 per month, based on experience and suitability
Pay: Up to ₹60,000.00 per month
Experience
Customer relationship management: 1 year (Required)