Role & responsibilities
Meet and greet patients and provide end-to-end support during their hospital journey.
Handhold patients through the cashless process and ensure a smooth, hassle-free experience.
Be available to travel/move between different hospital locations within the city based on patient admissions and service requirements.
Coordinate closely with our cashless team to facilitate faster authorization and discharge.
Proactively follow up on pending authorizations and other requirements to minimize delays.
Explain any deductions, co-payments, or other applicable charges to patients clearly and help address their concerns.
Build and maintain strong working relationships and rapport with 56 major branded healthcare providers/hospital groups in the respective city.
Develop robust connect with key hospital stakeholders to ensure smoother coordination and faster resolution of patient-related issues.
Ensure effective coordination between the patient, hospital/provider teams, and our internal cashless team.
Maintain a patient-centric, empathetic,



and service-oriented approach throughout the patient journey.

Preferred candidate profile
Smart, presentable, confident, and highly proactive. Strong in communication, coordination, negotiation, and interpersonal skills. Patient-centric, empathetic, and capable of handling patients and their families sensitively.
Comfortable travelling across the city and moving from one provider location to another based on patient admissions.
Capable of building and maintaining strong relationships with hospital/provider teams.
Valuable at influencing and convincing stakeholders while maintaining a qualified approach.
Persistent and proactive in following up with multiple stakeholders to expedite authorizations and discharges.
Comfortable working independently within hospital premises.
Focused on delivering a smooth, hassle-free, and faster cashless authorization and discharge experience for patients.

📌 Client Service Specialist Hyderabad
🏢 Family Health Plan (FHPL)
📍 Hyderabad