Role & responsibilities
Handle inbound and outbound calls professionally and courteously.
Schedule, reschedule, and cancel appointments with consultants and departments.
Respond to patient inquiries regarding hospital services, doctors, timings, and procedures.
Coordinate with clinical and non-clinical departments to resolve patient queries.
Conduct follow-up calls for appointments, investigations, procedures, and patient feedback.
Register patient details accurately in the Hospital Information System (HIS).
Maintain accurate call logs and patient records.
Escalate complaints and unresolved issues to the appropriate department.
Provide information on health packages, preventive health check-ups, and hospital services.
Ensure confidentiality of patient information and comply with hospital policies.
Achieve call quality, response time, and productivity targets.
Support patient satisfaction initiatives and service excellence programs.

Preferred candidate profile
Qualification : Any UG PG Degree
Candidates should have positive communication
Candidates having experience in hospital is an added advantage

📌 Call Centre Executive Chennai (India)
🏢 Vasantha Subaramanian Hospitals
📍 India