Job Summary

We are looking to speak to candidates who are based in Bengaluru for our hybrid working model.

Responsibilities
Successfully co-ordinate with a global team of Cloud Operations Engineers who are tasked with ensuring our uptime guarantees to our Atlas customer base
Help scale the worldwide Cloud Operations Engineering team with the strategic implementation of recent processes and tools
Assist in scoping, designing and deploying systems that reduce Mean Time to Resolve for customer incidents
Monitor and detect emerging customer-facing incidents on the Atlas platform; assist in their proactive resolution
Automate routine monitoring and troubleshooting tasks
Diagnose live incidents, differentiate between platform issues versus usage issues, and take the next steps toward resolution
Cooperate with our product management and cloud engineering organizations by identifying areas for improvement in the management applications powering the Atlas infrastructure
Inform executive leadership and escalation management personnel of major outages
Coordinate and participate in a weekly on-call rotation,



where you will handle short term customer incidents (from direct surveillance or through alerts via our Technical Services Engineers)

Requirements
Experience with being an on call DevOps, SRE, or Cloud Operations engineer (at least 8 years)
Expertise with Linux system administration, configuration, troubleshooting
Experience in monitoring, system performance data collection and analysis, and reporting
Expertise with networking technologies like DNS, TCP/IP, etc
Knowledge of database operations and concepts.
Familiarity with Amazon Web Services and other Cloud infrastructure platforms (e.g. GCP, Azure)
Capability to write small programs/scripts to solve both short-term systems problems
A CS/CE degree or equivalent experience
At least 1 of the following programming languages: Java, Go, Python, Javascript
A keen interest in learning current things

Special requirements
Willingness to work in 1st Shift (7:30 am IST to 3:30 pm IST).
Willingness to work from Wednesday - Sunday or vice versa

Nice To Have
MongoDB
Splunk
Kubernetes

📌 Cloud Operations Engineer Bengaluru
🏢 MongoDB
📍 Bengaluru