Duties and Responsibilities
To achieve collection targets assigned to the territory by meeting collection target for the states or region assigned
Meeting the Target on Cost of Collections.
Ensuring meeting PI Targets within cost limit specified
Ensuring legal guidelines are complied for entire collection structure in letter and sprits
Ensure that the collection agencies and executives adhere to the legal guidelines provided by the law in force
Ensure adherence to the Code of Conduct
Continuously monitoring collection agencies and collection executives to identify fraudulent practices and ensure that no loss is incurred due to such activities.
Keeping the write off per cent within risk pricing
Control GCL portfolio in terms of bucket flows
Handle customer issues escalations
Feed back on credit policy based on market conditions
Approve waivers on PI as per delegation matrix
Ensuring documented feedback and action taken on all cases in soft buckets
Ensuring adequate Feet on Street availability area-wise / bucket-wise / segment-wise
Manage and put support mechanism for legal / police issues
Ensuring audit queries are complied with, ensuring corrective and preventive action
Manage productivity by fixing productivity parameters for DMA / Agencies / collection executives monitoring performance against set parameters and daily review of Area Managers and monthly review of Collection officers
Recruitment of collection officers / area managers
Constant evaluation of collection officers/area managers.
Required Qualifications and Experience
"- People Management skills
Demonstrated success achievement orientation.
Excellent communication skills
Negotiation Skills
Robust bias for action driving results in a high performance workplace.
Demonstrated ability to lead from the front.
Excellent relationship skills.
Affirmative in nature, Robust Leadership Skills, Clarity of thought and perseverance.
Exceptionally high motivational levels and needs to be a self starter
Working knowledge of computers."