We are hiring for Cluster Manager for our company

Locations : East India, Base Location-Kolkata

About the Job

Company Description

Shield Autoglass Limited, also known as AIS Windshield Experts, is the first and only network of specialized repair and replacement centers for automotive glass in India. The company is a subsidiary of ASAHI INDIA GLASS LIMITED, the largest integrated glass company in India. AIS Windshield Experts has a network of 100+ service centers spread across 50+ cities in India.

Role Description

This is a full time in office role for a Cluster Manager.

The Cluster

Manager will be responsible for the day-to-day tasks such as managing and guiding center /Stores staff, Handling Multiple Stores/ outlets , Handling Team, Leading Team, Visiting Local Market, Visiting Allocated Stores for Audit, Preparing sales Reports ensuring customer satisfaction, developing business strategies, maintaining budgets and inventory, scheduling appointments, and ensuring operational efficiency.

The Cluster





Manager will also be responsible for handling customer complaints and supervising the repair and installation process.

Role & Responsibilities
Achieve Sales Target
Handling Multiple stores or Outlets, 2 to 4 Stores Handling
Team Leading & Team Handling
Visiting allocated stores
Stores Audit
Preparing sales Reports / MIS
Ensure Profitability
Centre Expense within budgets
Ensure NPS Target
Resolution of customer complaints
Adherence of centre SOP
Monitoring and Reporting market trends

Qualifications
Solid leadership and management skills
Excellent problem-solving and decision-making skills
Ability to work under pressure and handle customer complaints professionally
Bachelor's degree or equivalent
Minimum 6+ years experience in the automotive / Telecom/ Retail industry or service industry is preferred

📌 Cluster Manager Kolkata (India)
🏢 Shield Autoglass
📍 India