We are looking for a highly skilled and experienced Collection Agent to join our team at Equinox Labs Private Limited. The ideal candidate will have excellent communication skills and the ability to work in a quick-paced workplace.
Roles and Responsibility
Manage and resolve customer complaints professionally.
Develop and implement effective collection strategies to meet business objectives.
Build strong relationships with customers to ensure timely payments.
Conduct field visits to collect payments and resolve issues.
Collaborate with internal teams to resolve complex customer issues.
Analyze customer data to identify trends and areas for improvement.
Job Requirements
Any graduate degree from a recognized institution.
Proven experience in collections or a related field.
Excellent communication and interpersonal skills.
Ability to work independently and as part of a team.
Robust problem-solving and analytical skills.
Familiarity with industry-standard software and tools.