We are looking for a Customer Complaint Executive to coordinate customer quality complaints, collect complete complaint information, communicate with field staff and healthcare professionals, and ensure timely follow-up with the QA team for investigation and closure.
Key Responsibilities:
Receive and coordinate customer quality complaints.
Collect complete product, batch, quantity and complaint-related information.
Coordinate with FSOs, doctors, clinicians and nurses to obtain required details.
Collect photographs, samples and other supporting information when required.
Forward complaints to the QA team through the defined process.
Maintain complaint records, trackers and related documentation.
Follow up with FSOs and concerned departments for required information.
Support the QA team during complaint investigation and closure.
Ensure timely and professional communication regarding complaints.
Requirements:
Graduate in any discipline.
Healthcare, medical device or quality-related qualification is an advantage.
0–2 years of experience preferred; freshers may apply.
Experience in customer service, healthcare, medical devices, QA/QC or complaint handling is an advantage.
Valuable communication and active listening skills.
Positive coordination, follow-up and information-gathering skills.
Basic knowledge of MS Office/computer applications.
Willingness to learn Careon products and complaint-handling procedures.
Language Requirements:
Malayalam – Fluent
English – Fluent
Hindi – Basic working knowledge preferred
Preferred Candidate: We are looking for an active, confident, approachable and patient candidate with good communication skills, attention to detail and a skilled approach. The candidate should be comfortable communicating with healthcare professionals, customers and field staff, and should have the ability to follow up effectively and take ownership of assigned complaints.