We are looking for an experienced and motivated Team Leader – Customer Support to lead our customer support team, ensure excellent customer service, and achieve team performance targets.

Key Responsibilities
Lead, manage, and motivate a team of Customer Support Executives.
Monitor daily team performance and ensure achievement of KPIs and targets.
Handle escalated customer queries and complaints professionally.
Conduct regular team briefings, coaching, and performance reviews.
Monitor calls, chats, and emails to maintain quality standards.
Identify training and development needs of team members.
Prepare and share daily/weekly performance reports.
Coordinate with internal teams to resolve customer issues efficiently.
Ensure adherence to company policies, processes,



and customer service standards.
Maintain a positive and productive team environment.

Requirements
2–5 years of experience in Customer Support, preferably with team-handling experience.
Robust communication and interpersonal skills.
Good problem-solving and decision-making abilities.
Ability to manage team performance and meet targets.
Comfortable working in a fast-paced setting.
Basic knowledge of MS Excel and reporting.

Perks
Food provided
Paid sick time
Provident Fund

Work Location: In person

📌 Customer Service Team Leader Gurugram
🏢 Kredito24.in
📍 Gurugram