Company Description

Established in one of India's fastest growing cities, first generation entrepreneur, Sir Manoj Gupta started Haiko Logistics, India’s premier global logistics and supply chain partner in 2005. Delivering a service with passion & commitment across industries, through a dedicated team of empowered people, simplified processes and latest technology.

Haiko

Logistics works as a catalyst for its customers’ businesses by aligning the strategic and the operational perspectives & facilitating growth. It has rapidly grown to become a recognizable and respected name within the industry.

Job Profile
Import Customer Service

Experience
Minimum 7- 8 Years

Location
Mumbai

Role Description :
Follow up for release documents (House BL, Master BL, Commercial Invoice, Packing List & COO)
Creating Jobs
Track & Trace
Coordination with sales, overseas and pricing team for quote.
AMS & ISF Filing




Prepare and send arrival notice to the client. Payment follow-up
Coordinating with custom broker for clearance
Releasing freight charges
Preparing delivery order and
Follow up for POD
Handling Escalation

Qualifications
Robust customer-facing skills, including Customer Service and Customer Support, with the ability to handle import-related queries professionally.
Focus on Customer Satisfaction ensuring timely resolution of issues and proactive communication.
Valuable understanding of import logistics processes, documentation, and basic shipping terminology.
Prior experience in freight forwarding, shipping, or logistics customer service is an advantage.
Minimum educational qualification: graduate degree or equivalent in any discipline; logistics or commerce background preferred.

📌 Customer Service Import Mumbai (India)
🏢 HAIKO LOGISTICS INDIA
📍 India