Job Title : Customer Service Associate

Department : Operations

Reporting To : Caf/ Store Manager

Location : IREO, Grand Mall,Sector-58,Gurgaon.

Job Summary

As a Customer Service Associate, you will be the face of our brand, responsible for creating positive experiences for every customer who walks through our doors. Youll assist with product inquiries, process purchases, resolve issues, and ensure customer satisfactionall while upholding our brand values and service standards.

Key Responsibilities
Greet and assist customers in a friendly and professional manner
Handle customer inquiries regarding products, pricing, and availability
Process transactions accurately using POS system
Manage returns, exchanges, and customer concerns efficiently
Maintain cleanliness and organization of the stores front-end area




Collaborate with kitchen and inventory teams to fulfill orders timely
Promote current offers and upsell relevant products
Follow food safety and hygiene standards
Collect and relay customer feedback for service improvement
Support in-store activities, events, and product launches when needed

Key Requirements
Prior experience in customer service, preferably in food retail or hospitality
Excellent communication and interpersonal skills
Energetic, approachable, and solution-oriented attitude
Basic knowledge of POS systems and cash handling
Ability to multitask in a quick-paced workplace
Versatile to work on weekends, holidays, and in shifts

This job is provided by Shine.com

📌 Customer Service Associate Gurugram
🏢 ACUMEUS SOLUTIONS
📍 Gurugram