Maintain an updated knowledge of the organization's products, services, and customer service policies
Respond promptly and professionally to incoming customer inquiries in person, by telephone, or by email
Document customer interactions when necessary, compiling documents and forwarding information to interested parties Explain
simply and clearly in response to customer questions and check for customer understanding and acceptance
Recommend recent products or services or make suggestions for improvements by identifying relevant features and benefits.

Qualification :
Friendly and welcoming manner with clients and other members of the customer service team
Extensive knowledge of the company's policies, procedures, goods and services Familiarity with customer-relationship management (CRM) software programs
Ability to explain complex concepts in a clear, simple manner to customers




Robust command of written and verbal English,Excellent organizational and multitasking skills
Ability to maintain a calm and polite manner in stressful situations
Willingness to cooperate with customers and management to resolve any issues that may arise

Job Type: Full time

Pay: ₹13,500.00 - ₹15,000.00 per month

Benefits
Health insurance
Life insurance
Provident Fund

Ability to commute/relocate
Nagercoil, Tamil Nadu: Reliably commute or planning to relocate before starting work (Required)

Education
Secondary(10th Pass) (Required)

Experience
total work: 1 year (Preferred)
Customer service: 1 year (Preferred)

Language
English (Preferred)

Work Location: In person

📌 Customer Service/sales Associate Nagercoil
🏢 Unlimited V Mart Retail
📍 Nagercoil