Job Overview:n

nWe are looking for enthusiastic and customer-focused Customer Support Executives to join our team across Chennai, Bangalore, Mumbai, and Hyderabad.

nThe ideal candidate should have positive communication skills, a customer-oriented approach, and the ability to handle customer queries and concerns professionally. The role involves interacting with customers, understanding their requirements, providing appropriate solutions, and ensuring a positive customer experience.

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nKey Requirements:

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Experience with ticketing tools (Freshdesk or similar).
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Positive experience in handling customer calls and emails.
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Chat support experience is an added advantage.
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Excellent communication skills in English and Hindi.
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Solid customer service and problem-solving skills.
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Ability to multitask and work with different teams.
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Good knowledge of MS Excel.
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nRoles & Responsibilities:

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Handle customer queries through calls, emails, and online meetings.
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Log, track, and resolve customer tickets within the defined timelines.
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Provide installation, configuration, and troubleshooting support for devices and applications.
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Identify hardware and software issues and escalate when required.
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Conduct customer training sessions and product demonstrations.
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Follow up with customers to ensure timely issue resolution.
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Maintain records of customer interactions and service requests.
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Coordinate with internal teams to resolve customer concerns.
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Prepare reports and analyze customer data using MS Excel.
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📌 Customer Support Executive Bengaluru
🏢 Nukkad Shops
📍 Bengaluru