Key Responsibilities:
Handle customer calls in a skilled and productive manner
Address customer queries, concerns, and complaints with a problem-solving approach
Document preparation
Maintain accurate records of customer interactions and follow-ups
Provide timely and relevant information to customers to resolve their issues
Work collaboratively with other teams to escalate and resolve complex issues
Meet performance targets, including customer satisfaction, and issue resolution rates
Job Requirements: The minimum qualification for this role is 12th pass and 6 months - 1 years of experience. You will be responsible for resolving customer complaints, offering relevant information, and escalating complex issues to the appropriate department when necessary. Candidates must be open to a 5 days working week during the Day shift.