Customer Service Executive – US Process

(International Voice Process)

Location: Noida, Sector 136

Work Mode: Work from Office

Working Days: 5.5 Days

Shift: US Shift / Night Shift

CTC: Up to ₹4 LPA

Employment Type: Full-Time

Preferred: Immediate Joiners

About Assistara

Assistara is a growing organization focused on delivering reliable, high-quality support services to a diverse range of clients. We value clear communication, consistent customer care, and a solutions-oriented approach in every interaction.

We are looking for a Customer Retention Executive who can effectively communicate with existing US customers, understand their requirements, handle queries, and support customer retention through timely follow-ups and renewals.

Key Responsibilities
Call and engage with existing customers to maintain solid customer relationships.
Conduct customer feedback calls and understand their overall experience.
Make renewal reminder calls and follow up with customers before their service or subscription expires.
Handle customer queries and provide appropriate assistance or coordinate with the relevant team.
Follow up with existing customers for renewals, upgrades,



and additional services where applicable.
Maintain accurate records of customer interactions, feedback, and follow-ups.
Ensure timely follow-up on customer requests and unresolved concerns.
Meet defined customer retention, renewal, and follow-up targets.

Requirements
Excellent English communication skills, particularly verbal communication.
Comfortable communicating with US customers over the phone.
Prior experience in Customer Service, BPO, Telecalling, Customer Retention, Renewals, or International Voice Process will be preferred.
Robust listening, problem-solving, and customer-handling skills.
Ability to build and maintain positive customer relationships.
Comfortable working in US shifts/night shifts.
Willingness to work from the Noida Sector 136 office.
Immediate joiners will be preferred.

Why Join Assistara?
Opportunity to work in an international customer-facing process.
Skilled and collaborative work environment.
Learning and growth prospects.
Exposure to customer retention and international voice operations.

Apply now and become a part of the Assistara team!

📌 Customer Service Executive Voice Process Noida
🏢 Assistara
📍 Noida