Job title: Customer Support Specialist – Voice & Chat
Job Location: Gurgaon/Noida
Work Mode: Work From Office
Key Responsibilities
Handle customer queries through voice calls and chat.
Provide accurate and timely resolutions to customer concerns.
Maintain qualified communication with customers.
Follow process guidelines and quality standards.
Document customer interactions and update records accurately.
Escalate complex issues to the appropriate team when required.
Requirements
Excellent English communication skills – both verbal and written.
Valuable customer-handling and problem-solving skills.
Comfortable working in a voice and chat support environment.
Freshers and experienced candidates can apply.
Ability to work in rotational shifts, if required.
Skills
Fluent English Communication
Customer Service
Voice & Chat Support
Problem Solving
Active Listening
Customer Handling
Pay: ₹31,000.00 - ₹43,000.00 per month
Perks
Food provided
Health insurance
Life insurance
Paid sick time
Paid time off