We are having an excellent job prospect for D365 CRM role at Ghansoli Navi Mumbai location.

Role & Responsibilities
Act as the functional expert for the Group CRM platform (Microsoft Dynamics 365 Sales - digiSales).
Provide Level 2 support for incidents and requests escalated by the Service Desk.
Analyze business needs and propose functional solutions aligned with business processes and platform capabilities.
Participate in CRM-related projects by providing functional expertise, impact analysis, and implementation support.
Support the Product Owner in backlog management, prioritization, and delivery of enhancements.
Configure and maintain standard Dynamics 365 Sales functionalities.
Coordinate testing activities and support solution validation before production deployment.
Maintain application documentation, user guides, and knowledge articles.
Collaborate with business stakeholders, Group IT teams, and external implementation partners in a global setting.




Contribute to the continuous improvement, adoption, and governance of the digiSales platform.

Skills & Experience
Strong experience with Microsoft Dynamics 365 Sales, Power Platform, and Dataverse.
Valuable understanding of CRM and sales processes, including Lead, Opportunity, Account, and Pipeline Management.
Experience in application support, business analysis, solution configuration, and testing.
Strong analytical, problem-solving, communication, and stakeholder management skills.
Ability to work independently while collaborating with distributed international teams.
Fluent in English.
5+ years of experience in a Functional Analyst, Business Analyst, CRM Consultant, or Application Support role.
Experience in multinational environments and Microsoft certifications are considered an asset.

📌 Crm Navi Mumbai
🏢 John Cockerill
📍 Navi Mumbai