Requisition Id: 16029 Job Summary

Responsible for providing excellent patient support, registration, appointment coordination, consultant coordination, and smooth patient guidance across hospital departments. Manage Health Check-up coordination, MIS trackers, corporate patient communication, patient experience reviews, and coordination with internal service and marketing teams.

Job Responsibilities
Receive patient and patient attendants in a pleasing manner.
Answer Telephone calls.
Talk at reasonable sound levels. (Do not shout or talk loudly)
Answering all queries by patients/attendants politely.
Listen the patient/attendant carefully
Guide the patients in right way.
Taking complete details while doing the Current Registrations like Permanent address, phone numbers, fax numbers etc.,
Co-ordinate with all stakeholders to fix up appointments with the Doctors.
Guide the patient to get the investigations done properly i.e., to the Laboratory, Radiology, Cardiology and Endoscopy dept etc.,
Coordinate with the Consultants
Co-ordinate with the Admission Counter and keep the update information from time to time.
Co-ordinate with the OT secretary for the information regarding status of the surgeries posted that day Maintain interpersonal relations within the departments and other departments




Maintain Valuable relations with the patients
Incase of Emergency send the patient to Casualty/ICUs then inform the concerned people, do the formalities.
Maintain all relevant records i.e., logbook, appointment diaries, Visiting Doctors register etc., properly. Maintain confidentiality about patients.
Counsel the patients and patient relatives whenever it is necessary.
Communicate to your HOD from time to time.
Escorting VIP Patients.
Coordinate with Manager- SE regarding any administrative related problems
Preparing MIS report and submit to the Manager-SE
Coordinate with service department for any Maintenance work, housekeeping work and F&B; work
Coordination of Healthcheckup patient, providing relevant information about packages available and focusing of converting the patient,
Prepare daily trackers of all Healthcheckup patient.
Provide reports to patient at the end of the day, taking out print out for all corporate patients and sending the communication via mail as a when needed.
Coordinate with Marketing team regarding arrivals of corporate patient, provide seamless Healthcheckup process to the patients.
Also collect daily reviews for patient experience

📌 Executive Ahmedabad
🏢 Narayana Health
📍 Ahmedabad