Guest Service Management
Ensure smooth and qualified guest check-in and check-out.
Handle VIP guests, special requests, and guest complaints.
Maintain high levels of guest satisfaction and service quality.
Monitor guest feedback and take corrective actions.
Team Supervision
Lead, train, and motivate front office staff.
Prepare staff duty rosters and manage attendance.
Conduct performance evaluations and coaching sessions.
Ensure staff follow grooming and service standards.
Front Desk Operations
Oversee reservations, room allocations, and room inventory.
Coordinate with Housekeeping and Maintenance for room readiness.
Monitor daily arrivals, departures, and occupancy levels.
Ensure adherence to hotel policies and SOPs.
Revenue and Financial Control
Maximize room revenue through effective room sales and upselling.
Monitor daily revenue reports and room status reports.




Ensure accurate billing and payment processing.
Verify cash handling procedures and night audit reports.
Coordination with Other Departments
Work closely with Housekeeping, Sales, Reservations, Accounts, and Security.
Ensure smooth communication regarding guest requirements and operational issues.
Participate in daily briefing and management meetings.
Compliance and Safety
Ensure compliance with hotel policies, local regulations, and safety procedures.
Maintain guest records and confidentiality.
Handle emergency situations and guest incidents professionally

Pay: ₹50,000.00 - ₹55,000.00 per month

Advantages
Cell phone reimbursement
Adaptable schedule

Work Location: In person

📌 Front Office Manager Naigaon
🏢 Fern hotels
📍 Naigaon