Role & responsibilities
Provide technical support to Customer/service centers including but not limited to
Review inspection report
Provide recommendations for method of repair.
Conduct level 1 root cause failure analysis which consists of: providing possible cause of failure based on observations made on components during inspection.
Provide recommendation of upgrade based on findings.
Provide guidance and recommendations for strip down, assembly and setting of complex.
Provide technical support to Field Service
Reply to technical queries
Assist them with instructions for complex commissioning or troubleshooting.
Provide technical support to customer and Front end team
Reply to technical queries.
Assist sales for technical meeting related to troublesome cases (out of warranty)
Conduct level 2 root cause failure analysis which consists of:
Liaise with customer to gather data required for analysis.
reviewing site data provided by customer.
prepare detailed root cause failure analysis report with background, result of analysis and recommendations.




Conduct level 3 root cause failure analysis and performance assessment which consist of:
Take measurement on equipment at site with vibration analyzer, ultra-sonic flow meter, thermodynamic method

Preferred candidate profile
Minimum of 10 years of experience in centrifugal pump design, testing and repair.
Relevant experience in using calculation tools and software for pump design
Relevant experience in Power and Oil & Gas industries, including knowledge of industry process, practices & standards.

Expertise (e.g. skilled, technical):
Technical expertise in using calculation tools and software design.
Relevant experience in Power and Oil & Gas industries, including knowledge of industry process, practices & standards.

Education: BE/Equivalent

Soft skills
Design and droughting skills
CAD (2D & 3D) and General computer skills
Previous experience using 3D scan associated software for processing and modelling.

📌 Field Service Engineer Vadodara
🏢 Sulzer
📍 Vadodara