Guest Relations Executive

Time 8.00am to 2200pm ( includes Multiple break hours )

Salary: ₹20,000 per month to start. A salary increase may be considered after the four-month probation period, based on satisfactory performance.

About the Role

We are looking for energetic, friendly, and customer-focused Guest Relations Assistants to join our hospitality team. The successful candidates will play a key role in ensuring every guest enjoys an exceptional experience from arrival to departure.

Key Responsibilities -Guest Arrival & Departure
Welcome guests with a warm and professional attitude.
Assist guests with luggage during check-in and check-out.
Support smooth check-in and check-out procedures.

Guest Experience
Conduct property tours and village tours for guests.
Explain resort facilities, activities, and services.
Coordinate guest requests and special arrangements.
Ensure high levels of guest satisfaction throughout their stay.

Food & Beverage Coordination
Present menus and explain available options.
Coordinate guest orders with the kitchen team.
Follow up to ensure timely service and guest satisfaction.

Guest Relations
Handle guest concerns, complaints, and feedback professionally.




Resolve issues promptly or escalate when required.
Build positive relationships with guests and encourage repeat visits.

Reviews & Social Media Content
Request guest reviews on Google and other platforms.
Capture guest experience photos and videos (with permission).
Assist in creating content that showcases the resort and guest activities.

Requirements
Pleasant personality and excellent communication skills.
Basic English and Malayalam communication skills.
Solid customer service attitude.
Ability to work flexible schedule, including weekends and holidays.
Previous hospitality experience is an advantage but not mandatory.
Smart appearance and qualified behavior.

Pay: From ₹20,000.00 per month

Benefits
Food provided

Ability to commute/relocate:
Kumbalangi, Kochi, Kerala: Reliably commute or planning to relocate before starting work (Preferred)

Education:
Diploma (Preferred)

Experience:
Customer relationship management: 2 years (Preferred)

Language:
English (Preferred)
Hindi (Preferred)
tamil (Preferred)

Work Location: In person

📌 Guest Relation Executive Kumbalangi
🏢 Haco Lakeview Resort
📍 Kumbalangi