Job DescriptionRole: Customer Service Advisor

NProcess: International Voice Process

NKey Responsibilities

n

N
Handle customer queriesfrom guests and hosts through calls majorly or other support channels if required.
N
Assist with issues related to bookings, cancellations, refunds, payments, reservations, listings, check-in/check-out, and account concerns.
N
Understand the customer's problem by asking appropriate probing questions.
N
Provide accurate resolutions using available knowledge bases, tools, and procedures.
N
Handle customer complaints with patience, empathy, and professionalism.
N
Investigate issues and escalate cases when required.
N
Communicate clearly andmaintain a positive customer experience.
N




Document every interaction accurately in the relevant systems.
N

nEligibility

n

N
Undergrad & Graduates
N
Freshers & Experienced both
N
Willingness to work in rotational shifts (including night shifts)
N
Excellent English communication, both verbal and written.
N
Robust listening and comprehension skills.
N
Valuable problem-solving and decision-making ability.
N
Customer-focused and empathetic attitude.
N
Basic computer and internet skills.
N

📌 Hiring: Customer Service Representative Karnataka
🏢 Concentrix
📍 Karnataka