Position: Customer Support Executive – International Chat Process

Location: Bhubaneswar

Process: International Chat Support

Employment Type: Full-Time

Work Mode: Work from Office

Experience: Freshers Only

Key Responsibilities:
Handle multiple customer chats simultaneously through the company's chat platform.
Understand customer queries and provide accurate and timely resolutions.
Maintain skilled and courteous communication with international customers.
Follow defined SOPs, quality guidelines, and process protocols.
Document customer interactions and update relevant information in CRM systems.
Escalate complex or unresolved issues to the appropriate team.
Meet process KPIs and performance targets, including response time, resolution time, CSAT and quality.
Maintain high standards of customer service and data confidentiality.




Coordinate with internal teams when required to resolve customer issues.
Adapt to process updates, new tools, and changing business requirements.

Required Skills:
Excellent written English communication.
Good typing speed and accuracy.
Robust comprehension and problem-solving skills.
Ability to multitask and handle multiple chats.
Positive customer-handling and interpersonal skills.
Basic knowledge of computers, CRM systems and MS Office.
Ability to work under pressure and meet performance targets.
Willingness to work in rotational shifts, including night shifts.

Share you cv at : [email protected]

Work Location: In person

📌 International Chat Process Bhubaneswar (India)
🏢 Zyven Solutions
📍 India