About the Role

nAir India Express is looking for a agile and commercially driven skilled to lead loyalty programs, customer lifecycle initiatives, and AI-enabled marketing solutions. The role will drive member acquisition, engagement, retention, personalization, and partner-led revenue growth while enhancing the overall customer experience.

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nKey Responsibilities

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Manage and optimize loyalty programs, including Maharaja Club and Tata NeuPass integrations.
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Drive customer lifecycle campaigns across acquisition, activation, engagement, retention, and reactivation.
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Execute AI-led personalization, recommendation, and customer engagement initiatives.
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Monitor program performance, member behavior, retention, redemption, and revenue metrics.
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Collaborate with Technology, Digital, Revenue Management, Customer Experience, and Finance teams.
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Develop and manage loyalty partnerships with airlines, fintech, travel, and lifestyle brands.
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Ensure compliance with loyalty governance, fraud controls, and data privacy standards.
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nRequired Skills & Experience

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8+ years of experience in Loyalty, CRM, Product Management, Digital Marketing, Customer Lifecycle Management, or Commercial functions.
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Solid understanding of loyalty economics, customer engagement, retention, and marketing automation.
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Experience working with analytics, customer data platforms, and AI-driven marketing solutions.
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Proven ability to manage cross-functional stakeholders and deliver business outcomes.
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Exposure to aviation, travel, hospitality, eCommerce, fintech, or consumer businesses preferred.
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nQualifications

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MBA / PGDM / Master's Degree in Business, Marketing, Analytics, or related field.
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nPreferred Expertise

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Loyalty & CRM Strategy
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Customer Lifecycle Management
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AI-Powered Personalization
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Product & Program Management
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Customer Analytics
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Commercial Partnerships
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Customer Experience (CX)
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Revenue & P&L; Management
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📌 Lead Loyalty Haryana (India)
🏢 Air India Express
📍 India