Here's a tighter version: Manager, COE (Process, People & Org Effectiveness) Founder's Office | Mumbai (in-office)

About Pepper Pepper is building an Agentic AI SEO Platform - combining strategy, content, technology, and AI to drive measurable organic growth for customers.

The Role We're hiring a Manager to make the business run the way it's designed to run - reporting to the Director, Strategy & Operations, in a small, senior Founder's Office team. This is a diagnostics-and-fix team, not a reporting function. You'll be measured on outcomes: processes that get followed, reviews that close their actions, recent joiners who become productive fast.

What You'll Own The operating rulebook
how work flows from signed contract to delivery, review, and renewal; kept current and actually used. Adoption
a named owner on every account, active follow-up, clear escalation, fast response. Review cadence
data-driven agendas, every item closed with an owner and date.

Reporting cycle
accurate, on-time, defensible numbers across teams. Onboarding & enablement
role-based training and certification for client-facing hires. People performance
current goals, review rhythm, transparent next steps (retrain/improve/grow).

Culture & recognition
across client-facing teams. Org diagnostics




identifying structural (not individual) failure points and driving the fix. Hiring quality
jointly with TA, for client-facing roles.

Business strategy mechanics
shared with the other two Managers: pricing, resourcing, margin, and delivery data.

What We're Looking For 4–7 years in operations, program management, consulting, or a founder's office - with a track record of running cross-team cadences without direct authority. Extroverted, organized, and comfortable driving people, not just plans. Able to push back
this is the defining trait. You hold senior stakeholders accountable, directly. Analytically sharp - able to interrogate and defend numbers you didn't build. Comfortable working with AI tools (e.g., Claude, Lovable). Robust written communicator - if it's not written down, it didn't happen. High ownership, low ego, sharp attention to detail without losing the big picture. Bonus:

working knowledge of SEO, GEO, or content delivery.

Why This Role Real mandate from the Founder's Office. Rare breadth - process, people, performance, and culture in one seat. You build the operating system from the inside, with a fast track to leadership as the team scales.

📌 Manager Coe, Project Management Mumbai
🏢 Pepper
📍 Mumbai