Retail Operations Head – Bangalore

Company: Sugartown

Location: Bangalore

Experience: 8–15 Years

Preferred Background: Hospitality / QSR / Café / F&B; / Retail

Role

We are looking for an experienced Retail Operations Head to lead Sugartown’s Bangalore operations and drive store performance, customer experience, team productivity, and operational excellence.

Key Responsibilities
Manage and monitor day-to-day operations across stores.
Drive sales, customer experience, and operational profitability.
Lead, train, and manage store teams and managers.
Implement and maintain SOPs, hygiene, service, and quality standards.
Control inventory, wastage, manpower, and operational costs.
Track daily/weekly KPIs and take corrective actions.
Support new store openings and expansion across Bangalore.
Coordinate with management,



HR, marketing, finance, and supply chain.

Ideal Candidate
Robust hospitality/F&B; operations experience with multi-unit exposure.
Excellent leadership, communication, and problem-solving skills.
Commercially driven and highly hands-on.
Comfortable working in a rapid-growing entrepreneurial workplace.
Willing to travel across Bangalore as required.

Preferred profiles: Hotel Operations Manager, F&B; Manager, Cluster Manager, Area Operations Manager, QSR Operations Head, or Retail Operations Head. Pay: ₹25,000.00 - ₹50,000.00 per month

Benefits
Flexible schedule

Work Location: In person

📌 Operation Head Bengaluru (India)
🏢 Sugartown retail
📍 India