Highly motivated and detail-oriented ERP Operations & Support Specialist to manage the daily operations, support, and continuous improvement of our PAL ERP system, with a focus on maritime. This role involves managing PMS-related projects across the fleet, ensuring consistency and efficiency, and working closely with internal teams and ERP vendors to ensure smooth system performance. Hands-on experience with ERP systems (preferably PAL), a solid understanding of planned maintenance in maritime operations, and solid interpersonal skills to lead user training, documentation, and system implementation projects. A service-driven mindset, analytical thinking, and excellent communication skills are key to success in this position.

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nResponsibilities & Duties

nOversee the daily operations, support, and maintenance of PAL ERP modules including:

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Planned Maintenance System (PMS)
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QHSE
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Voyage
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Drydock
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Data Library
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Conduct quality assurance and resolve implementation challenges related to PMS; ensure uniform structure and effective database management across the fleet.
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Oversee the implementation of PMS database of new vessels.
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Deliver training for seafarers and office personnel to ensure effective system usage.
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Liaise with ERP software vendor to align product enhancements with company needs.
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Perform QA testing of new functionalities and oversee smooth rollouts.
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Participate in QA for internally developed BI tools and support data analysis initiatives.
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Create and maintain user manuals and documentation for ERP modules.
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Generate reports as required for senior management.
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Utilize issue tracking tools like Jira and Service Desk to resolve technical problems efficiently.
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nQualifications

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Experience with ERP systems, preferably PAL.
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Sailing experience will be an additional advantage.
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Solid understanding of PMS and marine operations.
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Experience with training, documentation, and user support.
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Proficient in project management and helpdesk platforms.
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Analytical mindset with a strong focus on quality and detail.
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Excellent communication and interpersonal skills.
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📌 Pms Project Leader Maritime Mumbai
🏢 XT Group
📍 Mumbai