Skills Foundational->Maintenance and Production Support process->PLM Production Support process,Technology->Cloud Platform->Amazon Webservices DevOps,Technology->Java->Springboot

Key Responsibilities: Production Stability & Incident Management - Own L2/L3 production support for Java Spring Boot services, ensuring high availability and rapid recovery.
Triage incidents, perform impact analysis, coordinate war rooms, and drive timely resolution within SLAs.
Conduct root cause analysis (RCA) and implement corrective and preventive actions to reduce recurring issues. Application & Platform Troubleshooting - Diagnose issues across application, API, and infrastructure layers using logs, traces, and metrics.
Debug Spring Boot applications, analyze thread dumps/heap behavior when needed, and address performance bottlenecks.
Collaborate with development teams to propose code fixes, configuration changes, and safe rollout plans. AWS Operations & Reliability - Support workloads running on AWS, ensuring secure access, secure deployments, and reliable integrations with AWS services.




Improve observability by tuning alerts/dashboards and defining actionable monitoring for critical customer journeys.

Operational

Excellence - Create and maintain runbooks, SOPs, knowledge articles, and incident postmortems.
Drive continuous improvement through problem management, automation opportunities, and release/change readiness checks.
Mentor junior support engineers and promote best practices in troubleshooting and incident handling.

Minimum Qualifications
Bachelor’s or Master’s degree in Computer Science/IT or related field (BTECH, BCA, MCA, MTECH).
8–10 years of experience in Production Support / Application Support for enterprise applications.
Solid hands-on experience with Java and Spring Boot in production environments.
Working experience supporting applications on AWS, including troubleshooting cloud-based deployments and services.
Solid understanding of incident management, RCA, and operational processes with excellent communication skills.

📌 Production Support Java Springboot+aws Hyderabad (India)
🏢 Infosys
📍 India