Roles and Responsibilities:

n

n
Responsible for IT Infrastructure &

• Cloud Service delivery

n
Responsible for SLA’s &

• KPI’s for IT Infra &

• Cloud L1, L2 &

• L3 support

n
Responsible for Business/stakeholder relationship management
n
Work as an IT advisor to the customer to suggest improvements in IT Infra &

• Cloud area

n
Participate in Cloud Practice Building & pre sales activities
n
Ensure team members have clear, measurable goals, responsibilities, and performance standards.
n
Provide mentorship and feedback to help the team excel.
n
Responsible in terms of best practice sharing, team building exercises, guidance, and mentoring team member
n
Responsible for upskilling / cross skilling team members
n
projects, processes, and governance to mitigate risk.
n
Responsible for getting IT policies and procedures implemented that enable strong security and risk-management capabilities.
n
Identifies and implements improvement in ongoing support of the network, server,



and communications infrastructure to ensure high performance of the IT department.
n
Responsible for Documentation, Left Shift of Operations, Automation &

• Other optimization / productivity lever

n
Helps in implementing business continuity and disaster recovery within the IT department as well as the recommendation and implementation of current investments within the technology infrastructure.
n
Own and drive financials of the account
n

n

nSkills Required:

n

n
Good understanding in IT Infrastructure Management (Servers, Storage, Virtualization, Network, Firewalls etc)
n
Good knowledge & experience in IT infra, L1 & Monitoring
n
Robust Leadership/ Team Building/ Decision Making attribute with excellent communication skills.
n
SLA & Stakeholder Management
n
Valuable ITIL Process knowledge
n
Understanding of Cloud concepts
n
Proficient in ITSM tools functionality like Service Now etc
n
Ability to lead 25+ members team
n

📌 Project Manager Gurugram
🏢 Incedo
📍 Gurugram