Role

Drive continuous improvement, quality assurance, process standardization, and operational excellence initiatives across the organization to enhance productivity, customer satisfaction, compliance, and business performance. Lead cross-functional improvement projects by leveraging Lean Six Sigma methodologies, data-driven insights, and best practices to eliminate inefficiencies and optimize business processes. Foster a culture of quality and continuous improvement through stakeholder engagement, training programs, governance frameworks, and performance monitoring to achieve sustainable operational excellence and organizational goals.

Reports into

Manager

Job Responsibilities
Six Sigma Green Belt OR Black Belt certification
Graduate in any stream
Analytics
Good knowledge of MS Office
Descent knowledge of statistical tools
Drive the Six Sigma culture and initiative across the organization with commitment, passion and persistence
Ensure Positive contribution to the companys Gross margins and Operating margins.
Lead/ participate in Six Sigma and Lean projects.
Identify and Mentor Six Sigma and Lean projects
Mentor Green Belt Trainees
Participate in consulting assignments Internally and at Client site
Support/ Enable change management ensuing from the projects




Value stream Mapping/ Process mapping
Follow up on action items
Recommend current/ improvements to delivery models
Identify and ensure implementation automation projects, process improvements and cost optimization prospects.
Support maintenance of World Class Delivery standards
Support Initiatives from CEOs office through CEO PMO
Create reports for COO, Functional headsOperational Heads and QPE.
Monitor dashboards and issues for early warning signals and trends.
Support for RFP, RFI, Sales Collaterals.
Six Sigma and other (ARM grid) trainings.
Participate in various meetings as part of the profile

Job Responsibilities :
Should have done projects for Green Belt and Black Belt
Good Communication skills
Valuable interpersonal skills

Criteria :
Any Graduate
7+ Years of experience including 2 years as AM/DM
Must have driven process improvement plans/continuous improvement in customer service domain.
Should be aware of DMAIC & Hypothesis Testing

Criteria :
Added advantage Mini Tab
should be aware of 7 QC tools

Shifts timings: Uk shift, but extension till mid night on certain days per the client ask

Week Off :

Saturday & Sunday

Transport :

Yes, as per Hexaware Policy

📌 Quality Process Excellence/ Business Excellence Am/dm Nagpur
🏢 Hexaware Technologies
📍 Nagpur