Group Company: AU Small Finance Bank Limited

Designation: Relationship Officer Branch Banking

Office Location: AC MARKET HOWRAH Howrah , Clive Row Kolkata , Dalhousie Kolkata Kolkata , Dunlop North 24 Parganas North 24 Parganas , Howrah Howrah , Shakespeare Sarani Kolkata Kolkata , Shyam Bazar Kolkata Kolkata

Position description: Responsible for managing customer relationships at the branch level, ensuring customer satisfaction, cross-selling banking products, and achieving branch targets.

Primary Responsibilities
- Manage customer relationships
Cross-sell banking products
Achieve branch targets
Ensure compliance with banking norms
Handle customer queries and complaints

Additional Responsibilities
- Conduct market intelligence
Support branch operations
Participate in promotional campaigns

Reporting Team
Reporting Designation:
Reporting Department:

Educational Qualifications Preferred
Category:
Field specialization:
Degree: B.Com Preferred.
Academic score:
Institution tier:

Required Certification/s: NA Required Training/s: Banking Operations Training (preferred)

Required Work Experience




Industry: Banking, Financial Services
Role: Customer Service, Sales
Years of experience: 2 to 5

Key Performance Indicators: - Customer satisfaction
Cross-sell ratio
Branch targets
Compliance score

Required Competencies: - Customer Centricity
Communication
Sales Orientation
Problem Solving

Required Knowledge: - Banking products
Regulatory norms
Customer service principles

Required Skills: - Relationship building
Communication
MS Office tools
Problem-solving

Required Abilities
Physical: NA
Other: High adaptability

Work Workplace Details: Branch-based role with regular customer interactions

Specific Requirements
Travel: Yes
Vehicle: Two-Wheeler Vehicle
Work Permit: Must be authorized to work in India

Other Details
Pay Rate: Fixed + Performance-based Incentives
Contract Types: Full time, Permanent
Time Constraints: Standard banking hours
Compliance Related: Adherence to RBI and internal policies
Union Affiliation:

📌 Relationship Officer Branch Banking Kolkata (India)
🏢 AU Small Finance Bank
📍 India