Work Your Magic with us!

Ready to explore, break barriers, and discover more? We know you’ve got big plans – so do we! Our colleagues across the globe love innovating with science and technology to enrich people’s lives with our solutions in Healthcare, Life Science, and Electronics. Together, we dream big and are passionate about caring for our rich mix of people, customers, patients, and planet. That's why we are always looking for curious minds that see themselves imagining the unimaginable with us.

Job Title: MES Support Analyst

Job Location: Electronic City, Bangalore

Who You Are
Bachelor’s degree in science or engineering related to IT, Computer Science, Electronics, Instrumentation, or Pharmacy.
Minimum 3+yrs of experience working on MES applications (PASX, Aspentech, Opcetner MDD.)
Experience in MES application support & troubleshooting
Experience managing ITIL-defined processes, including:
Service Request Management
Change Management
Disaster Recovery
Application Lifecycle Management
Incident Management
Problem Management
Ensure proper documentation of all project and service management activities, including:
Qualification documents
SOP’s & Work instructions
Change requests
Vulnerability management documentation




Solid team player with experience working remotely in an international organization. Should possess:
Good understanding of current IT/OT trends in manufacturing
Broad knowledge of IT infrastructure (Operating Systems, Databases, System Hardening, etc.)
Solid presentation and communication skills
Solid understanding of IT Service Management (ITSM) methodologies
Positive understanding of pharmaceutical manufacturing processes within the Life Sciences and Healthcare domain.
Experience with Microsoft SQL Server and Aspen SQL Plus is an added advantage.

What we offer: We are curious minds that come from a broad range of backgrounds, perspectives, and life experiences. We believe that this variety drives excellence and innovation, strengthening our ability to lead in science and technology. We are committed to creating access and opportunities for all to develop and grow at your own pace. Join us in building a culture of inclusion and belonging that impacts millions and empowers everyone to work their magic and champion human progress! Apply now and become a part of a team that is dedicated to Sparking Discovery and Elevating Humanity!

📌 Senior Analyst Bengaluru (India)
🏢 Merck Group
📍 India