28 Sep
|
Neurealm
|
Tamil Nadu
28 Sep
Neurealm
Tamil Nadu
Provide Level 1 technical support through phone, email, chat, and ticketing systems.
nLog, categorize, prioritize, and track incidents and service requests.
nTroubleshoot and resolve issues related to:
nWindows operating systems
nMicrosoft 365 applications
nOutlook, Teams, OneDrive, and SharePoint
nPrinters and peripherals
nBasic network connectivity
nPerform user account administration in Active Directory and Azure AD.
nSupport password resets, access requests, and mailbox management.
nEscalate unresolved issues to Level 2/Level 3 support teams.
nMonitor ticket queues and ensure SLA compliance.
nMaintain accurate documentation of incidents, resolutions, and knowledge articles.
nAssist in onboarding and offboarding activities.
nFollow ITIL-based Incident, Request, and Problem Management processes.
📌 Service Desk Engineer Tamil Nadu
🏢 Neurealm
📍 Tamil Nadu