Gather, analyze, and document business requirements from stakeholders.
Conduct workshops, interviews, and requirement discovery sessions.
Translate business requirements into BRDs, FRDs, user stories, process flows, and acceptance criteria.
Work closely with ServiceNow developers, architects, testers, and product owners.
Analyze and improve existing ITSM processes using ServiceNow capabilities.
Support requirements across Incident, Problem, Change, Request, Knowledge, and Service Catalog processes.
Create AS-IS and TO-BE process flows and identify process gaps.
Define functional requirements, business rules, workflows, notifications, and integrations.
Maintain and prioritize the product backlog and user stories.




Participate in Agile/Scrum ceremonies including sprint planning, refinement, daily stand-ups, reviews, and retrospectives.
Support UAT planning, test-case validation, defect triage, and business sign-off.
Coordinate with technical teams to ensure requirements are implemented as intended.
Prepare functional documentation, process documentation, and training materials.
Analyze ServiceNow reports and dashboards to identify process improvement prospects.
Support ServiceNow upgrades, enhancements, and continuous improvement initiatives.

📌 Service Now Ba Karnataka
🏢 ElfOnze Technologies
📍 Karnataka