Position: SRE/Incident Manager

Experience: 2 to 5 years

Employment Type: Full time

Roles & Responsibilities
Lead and manage P1/P2 major incidents and ensure timely service restoration.
Act as the single point of contact during critical incidents and lead bridge calls.
Coordinate with application, infrastructure, network, database, and cloud teams for incident resolution.
Monitor application and infrastructure health using tools such as Splunk, Datadog, Dynatrace, Grafana, or AppDynamics.
Drive Root Cause Analysis (RCA) and ensure preventive actions are implemented.
Track and report SLA, SLO, and service availability metrics.
Implement automation and operational improvements using Python or Shell scripting.
Manage incident queues, escalations, and stakeholder communications.




Collaborate with DevOps and engineering teams to improve system reliability and reduce recurring incidents.
Support problem management, change management, and ITIL processes.
Develop and maintain runbooks, playbooks, and operational documentation.
Analyze trends in incidents, outages, and alerts to improve platform stability.
Perform capacity planning, performance monitoring, and reliability reviews.
Ensure 24x7 production support readiness and participate in on-call rotations when required.
Drive continuous improvement initiatives to enhance service resilience and customer experience.

📌 Site Reliability Engineer Sre/incident Manager Bangalore Location Bengaluru
🏢 Infosys
📍 Bengaluru