Company: Willware Technologies

Role: Senior Business Process Consultant (ServiceNow)

Location: Bangalore

Experience: 8+ Years

Work Model: WFO

Required Skills
8+ years of Business Analysis / Process Consulting experience
5+ years of ServiceNow consulting experience
Solid expertise in Requirements Gathering, BRD, FRD, User Stories, Process Mapping, Gap Analysis, and UAT
Experience conducting Discovery Workshops and managing stakeholders
Hands-on experience with ServiceNow modules such as ITSM, ITOM, ITAM, HRSD, CSM, CMDB, SPM, GRC, or SecOps
Robust understanding of Service Management, Process Optimization, and Digital Transformation
Experience working in Agile/Scrum environments

Responsibilities
Lead discovery workshops and process assessment sessions
Analyze current-state processes and design future-state solutions
Translate business requirements into functional requirements and user stories




Collaborate with architects and technical teams to deliver scalable ServiceNow solutions
Drive stakeholder engagement, process governance, and organizational adoption
Support UAT, deployment, hypercare, and continuous improvement initiatives
Define KPIs, process metrics, and business outcome measurements

Preferred
ServiceNow CSA Certification
CIS Certification (ITSM/ITOM/HRSD/CSM)
ITIL Foundation Certification
Scrum Master Certification
MBA or equivalent qualification

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Sr Business Process Consultant Servicenow Bengaluru
🏢 Willware Technologies
📍 Bengaluru