Team Management-
Lead a team of customer relationship officers/tele callers.
Monitor performance, track metrics, and provide coaching.
Process Adherence-
Ensure team follows collections processes and policies.
Drive quality and compliance in customer interactions.
Target Achievement-
Meet collections targets and manage team performance.
Identify challenges and implement solutions.
Reporting & Insights-
Generate reports on team performance and trends.
Provide insights to management and suggest improvements.
Customer Escalations-
Handle escalations and ensure customer satisfaction.
Collaborate with other teams for resolution
📌 Sr Customer Relationship Officer /team Leader Ambala
🏢 SK Finance
📍 Ambala
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