Role & responsibilities
Provide daily IT support to end users, troubleshooting laptop/desktop hardware, software, and connectivity issues in a timely manner.
Handle laptop and desktop maintenance, including OS installation, software updates, and hardware troubleshooting.
Manage laptop imaging, configuration, and deployment for new hires and replacements.
Maintain IT asset inventory, including laptop allocation, returns, and lifecycle tracking.
Administer and support the Microsoft Office 365 workplace, including Exchange Online, SharePoint, Teams, OneDrive, and Azure AD.
Manage user accounts, access provisioning, and permissions in Active Directory and O365.
Support and troubleshoot basic network infrastructure, including LAN/WAN, VPN, and firewalls.




Monitor system performance and proactively resolve issues to minimize downtime.
Assist with backup, disaster recovery, and endpoint security processes, including patch management and antivirus.
Maintain accurate documentation of systems, configurations, and standard operating procedures (SOPs).
Escalate and coordinate with L3 teams or vendors for complex technical issues as needed.
Stay updated with recent tools and technologies to recommend process improvements.

Preferred candidate profile
Microsoft Certified: Up-to-date Desktop Administrator Associate / Microsoft 365 Certified
CompTIA A+ / Network+
ITIL Foundation

📌 System Administrator Hyderabad
🏢 Wintech Services
📍 Hyderabad