Experience: 3+ Years, preferably in International Sales/Outbound BPO
About the Role
We are looking for a result-oriented Team Leader – Sales to lead an outbound sales team handling US/Canada-based customers. The role involves driving lead generation, improving conversions, achieving sales targets, coaching team members, and maximizing the number of closed cases.
Key Responsibilities:
Lead, manage, and motivate the outbound sales team to achieve daily, weekly and monthly targets.
Monitor team performance, productivity, conversion rates and quality metrics.
Ensure the generation of genuine and productive leads through outbound calls.
Drive maximum conversions and closed cases through effective sales strategies.
Provide regular coaching, feedback, and performance guidance to team members.
Handle customer objections, escalations, and complex queries effectively.
Monitor calls and ensure adherence to quality standards, scripts and SOPs.
Ensure accurate and timely updating of customer interactions and lead details in the system.
Identify performance gaps and implement corrective action plans.
Prepare and share regular performance reports with management.
Ensure excellent customer service and maintain high customer satisfaction.
Support the team in achieving process-specific KPIs and business objectives.
Requirements:
Minimum 3 years of experience in an International BPO/Sales environment with prior team-handling experience preferred.
Strong experience in outbound sales and lead generation.
Excellent communication and interpersonal skills.
Good understanding of US/Canada customer handling and sales processes.
Strong objection handling, negotiation, and problem-solving skills.
Good telephone etiquette and customer service skills.
Basic computer knowledge and familiarity with CRM/call management systems.
Ability to work in a target-driven and fast-paced setting.
Robust leadership and team management skills.
Experience with US/UK accent and international voice processes will be an added advantage.
Benefits
Meal Facility
Lucrative Performance-Based Incentives
Growth & Career Development Opportunities